Terms and Conditions

The terms and conditions of this website (“site”) and the services that you can use on this site are listed below. This website and associated services are provided by LoftyWorks Ltd. Our corporate details are set out below:  

LoftyWorks Limited  

Barttelot Court  

Barttelot Road  


West Sussex  

United Kingdom  

RH12 1DQ  

Company Registration Number: 12239915  

Your use of the LoftyWorks site and our services is subject to the following terms and conditions (the ‘Terms’). For the avoidance of doubt, these Terms and Conditions apply whatever device you use to access our sites and/or our services.  

You are deemed to be bound to these Terms by your visit to our site and/or your use of our services as applied for and subscribed to by you (the “LoftyWorks Services”).  

We do our best to ensure that all content that you access on our site is:  

  • Suitable for all our age groups (unless otherwise indicated);  
  • Free from any material that infringes any copyright or other third party intellectual property rights; 
  • Free from any defamatory statements;  
  • (in the case of advertising and/or sponsorship material) free from any misrepresentative and/or misleading statement; and Free of any abusive, illegal, adult, overly violent or otherwise unsuitable material.  

However, we cannot promise you, and we do not guarantee in any way, that all of our content is free of such material. Furthermore, there may, in the future, be parts of our site that invite your participation and we do not have any up-front control over the resultant content (see Third Party Materials and Services and Your Use of Third-Party Products and Services below).  

If you have a concern about any of content on our site or the LoftyWorks Services please let us know via our support@loftyworks.com 

User Contributed Content

You must not post any content on our site that:  

  • is commercial in nature (e.g. we do not want you to try to sell anything on our site);  
  • constitutes a breach of confidence;  
  • contravenes the objectionable content rules set out in Our Content above, or  
  • is in our reasonable opinion inappropriate for inclusion on our site.  

In respect of any content that you do submit, you hereby grant us a perpetual royalty and premium free licence to use all such content for all purposes that our site and the LoftyWorks Services may require (both at the time of posting and any enhancement thereof, whether foreseeable or not) anywhere and everywhere in the world and to republish and permit the republication of such content anywhere else on the internet and/or in print publications and/or similar.  

Third-Party Materials and Services

Certain content, software and services available via the site, may incorporate materials or services from third parties. You agree that LoftyWorks is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.  

Please note that if you use certain LoftyWorks Services, content or software provided by third-parties, you may be subject to additional applicable terms and conditions of use or supply (see Use of Third-Party Products and Services below).  

In addition, the site and certain LoftyWorks Services, may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the site or LoftyWorks Services, you acknowledge and agree that LoftyWorks is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites.  

In addition, we make no representation that such Third Party Materials are appropriate or available for use in any particular location or by all users. To the extent you choose to use or access such Third Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws and regulations.  

We do not warrant and will not have any liability or responsibility to you or any other person as a result of accessing any Third Party Materials or websites, or for any other materials, products, or services of third parties that you agree to use or purchase through the site.  

Use of Third-Party Products and Services

Please note that there are two types of LoftyWorks Services:  

those that have been developed or are provided by LoftyWorks, and which are licensed or provided directly to you by LoftyWorks (“LoftyWorks Products”); and  

those that have been developed, and are licensed or provided to you, by a third-party developer or provider (“Third-Party Products”).  

You acknowledge that the licence to use a LoftyWorks Product creates a binding agreement between you and LoftyWorks Limited.  

YOU ALSO ACKNOWLEDGE THAT if you acquire or consent to the use of a Third-Party Product from the site, you may be required to enter into a binding agreement directly with the Supplier of that Third-Party Product governing your use of that Third-Party Product; consequently we will not be a party to the agreement between you and the Supplier with respect to that Third-Party Product. The Supplier of each Third-Party Product is solely responsible for that Third-Party Product, its content, availability, suitability, quality and service levels and any warranties to the extent that such warranties have not been disclaimed, and any claims that you or any other party may have relating to that Third-Party Product.  

LoftyWorks is responsible for providing maintenance and support services with respect to LoftyWorks Products only and as specified in these Terms. The Supplier of any Third-Party Product will be solely responsible for providing maintenance and support services with respect to that Third-Party Product, as specified in these Terms and Conditions or the Supplier EULA, as the case may be.  


LoftyWorks collects subscriptions and other services payments via invoice or auto-renewal. We will inform you by email when auto-renewal is due and will be collected.  

When a payment has been taken we will send you an email with a digital copy of an invoice for your records.  

LoftyWorks provides a 30-day money back guarantee on all subscription services purchased either as first time purchase (see section Money Back Guarantee).  

Payment terms on invoices are 10 days. Late payment will result in interest charges at 5% above the Bank of England Base Rate.  

Other websites  

Our content contains links to other websites that may not be under our control. We provide links to third-party websites for reference and as a convenience to you. We are not responsible in any way for the content of those websites and you follow any links at your own risk. We do not endorse the services or products that you may find on any other website.  

Your Privacy

We are committed to protecting and respecting your privacy and we do collect and use data (including location data) about how you and other viewers browse our sites, view our content and use LoftyWorks Services. In addition, we may share your data in order to enable you to use specific LoftyWorks Services and to allow us to develop and improve the LoftyWork Service. Certain parts of our site may also require you to identify yourself. Please review our Privacy Policy for further details about what data we collect and how we may use it.  


Some parts of our site and in order to use certain LoftyWorks Services may require that you identify yourself to us. In particular, in order to create properties and tenancies, you will need to create and use an account with us.  

In doing so, you must not use any false information, or impersonate any third party. Any password that we provide to you (or that you choose) is confidential. You must not share your login name or password with anyone else and we are entitled to treat anyone that uses your credentials as if they were you.  

We recommend changing passwords regularly and using different ones for your accounts across your different online accounts.  

Permitted Use

You may visit and use our site (and use any feeds) for non-commercial purposes only. Without our prior written consent, you may not use or attempt:  

  • to use any systemic method to copy our content so as to create a database in electronic or paper form comprising in whole or in part our content;  
  • to copy any of our content for the purposes of republishing it;  
  • to modify or adapt or derive other works from our content;  
  • to scan, spider or index our content in violation of our robots.txt directives;  
  • to scan, spider or index our content in a manner inconsistent with good industry practice or so as to place an unreasonable burden or load on the webservers and other technical infrastructure from which our systems are operated (even if permitted by our robots.txt directives).  

If we believe that you are not acting in accordance with our rules we may suspend or terminate your access to the interactive elements of our site and/or block you from our site and the LoftyWorks Service altogether.  

Cancellation Rights

To cancel your LoftyWorks subscription and use of LoftyWorks Services Please email loftyworks support with the subject “Cancellation”. We will take steps within 28 days to remove your account and confirm by email when this is complete.  

Money Back Guarantee

LoftyWorks provides a 100% money back guarantee to users who purchase our software during the first 30 days after subscription purchase. Thereafter refunds are provided on a case-by-case basis subject to review by LoftyWorks.  

LoftyWorks does not provide a money back guarantee on Client Accounting and Property Management services.  


We do not guarantee in any way that our site, apps and service will remain as it is nor will be available at any particular time.  

All our content is provided on an as-is basis. To the maximum extent allowed by law, we do not give any representation, warranty or undertaking of any kind in respect of our site or any of our content including, without limitation, any warranty of satisfactory quality, conformity, accuracy, adequacy or fitness for any particular purposes.  

In our site and through our community you may well interact with other people. We are not liable for any harm you might come to nor damage you may suffer as a result of such interaction.  


You shall indemnify and hold us and our data providers and third party suppliers harmless against all costs, damages, expenses (including, without limitation, legal expenses), loss and liabilities that arise as a direct or indirect result of any breach of these terms by you, your fault, your negligence or breach of statutory duty.  

Consulting & Provision of Additional Services  

Where contracted by you, LoftyWorks shall deliver additional services, as set out in a separate Schedule of Works with rates as specified. LoftyWorks shall use its best endeavours to ensure that the deliverables are delivered in accordance with the timetable and standard set out in Schedule of Works. LoftyWorks provides trained service team members competent in service set out.  

Limitation of liability

You agree that we are not liable to you for any loss (of whatsoever nature) that you may suffer as a result of your access and use of our site. However this shall not exclude any liability it is not lawful to exclude (either now or in the future).  

If you are a business customer of LoftyWorks we only supply our LoftyWorks Services for internal use by your business, and you agree not to use LoftyWorks Services or our products for any resale purposes.  

Nothing in these Terms and Conditions limits or excludes our liability for:  

  • death or personal injury caused by our negligence; or  
  • fraud or fraudulent misrepresentation.  

Subject to the above items that are not excluded, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:  

  • any loss of profits, sales, business, or revenue;  
  • loss or corruption of data, information or software;  
  • loss of business opportunity;  
  • loss of anticipated savings;  
  • loss of goodwill; or  
  • any indirect or consequential loss.  

If you are a consumer customer of LoftyWorks and we fail to comply with these Terms and Conditions, we may be responsible only for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.  

We only supply LoftyWorks Services to consumers for private use. You agree not to use LoftyWorks Services for any commercial, business or resale purposes, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

As a consumer your statutory rights are not affected and we do not in any way exclude or limit our liability for:  

  • death or personal injury caused by our negligence; or  
  • fraud or fraudulent misrepresentation.  

Subject to the above exclusions and exceptions, our total liability to you whether as a business or consumer in respect of all losses arising under or in connection with the Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of one year’s subscription to your current LoftyWorks Services.  

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the LoftyWorks Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the LoftyWorks Services are suitable for your purposes.  

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an ‘Event Outside Our Control’.  

An Event Outside Our Control means any act or event beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:  

  • we will contact you as soon as reasonably possible to notify you; and  
  • our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.  

Where the Event Outside Our Control affects our performance of the LoftyWorks Services to you, we will restart the LoftyWorks Services as soon as reasonably possible after the Event Outside Our Control is over.  

Changes To These Terms

We may revise these terms from time to time in the following circumstances:  

  • changes in relevant laws and regulatory requirements; and  
  • to reflect the changing nature of the LoftyWorks Services.  

If we do revise these Terms, we will give you at least one month’s written notice of any changes to these Terms before they take effect. Your continued use of the LoftyWorks Service after any such changes will constitute acceptance of the changes. If you do not agree to the changes you must cancel your subscription to the LoftyWorks Service.  


These Terms and Conditions are the entire agreement between you and us as to your access and use of our site and the LoftyWorks Services.  

The rights and remedies set out in these Terms are cumulative and without prejudice to any other accrued rights and remedies, whether under contract, law or otherwise.  

If any of these Terms are or become illegal or unenforceable under applicable law, that part that is illegal or unenforceable shall be deemed to be removed from these terms and conditions. The remaining Terms will remain in full force and effect.  

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.  

Save as set out in the indemnity, nothing in this agreement shall create any right for any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.  

These Terms and your relationship with us is subject to and shall be construed in accordance with English law. The courts of England shall have exclusive jurisdiction over any dispute that may arise under or in connected with these terms and conditions.  

These Terms of Use were last updated on 11th September 2023.  

IOS and Android Apps

Uninstalling Apps from Android  

  • Open the Settings app. You can delete any app that you’ve downloaded using the Settings app on your device.  
  • Tap “Apps” or “Applications”.  
  • Swipe to the “Downloads” tab.  
  • Find and tap the app that you want to delete.  
  • Tap the “Uninstall” button.  

Uninstalling Apps from iOS  

  • Open Settings > General > Storage & iCloud Usage.  
  • Under Storage tap Manage Storage.  
  • Look at the apps that display Under the Used and Available listings.  
  • Tap on an app’s name, then tap Delete App.